Open Data as a tool for Smart Cities December 2016

INDEX

Introduction

Strategy for the Data City

Initial diagnosis

Open Data Strategy

Legal and regulatory framework

Organizational schema and change management

Data inventory and cataloging

Normalization and harmonization

Data infrastructure

Community management: participation and collaboration

Monitoring and tracking

The role of open data in Smart Cities

Open government and transparency

Participation and collaboration

Entrepreneurship and innovation

Interoperability and the city as a platform

Efficiency in city services

Transport

Tourism

Transport and tourism

Conclusions

INTRODUCTION

Cities are the main hubs of socio-economic activity in the world and they are equipped with increasingly complex infrastructures in order to meet the needs of the citizens. Smart Cities emerge as a need of the cities themselves to be more efficient and sustainable, making use of information and communications technology to make their infrastructure, components and services more effective and participatory.

In addition, Administrations have historically provided their citizens with data, an effort that in many cases has posed major challenges and obstacles. The development of the Web, as well as the technologies and practices associated with it, offer good opportunities to realize the goal of providing information and services while disseminating large amounts and types of data.

In this context, data are a valuable asset and an essential resource for almost any activity in our society. Correct management of all data produced daily in the city - through automated treatment - will be essential to understand what is happening in our cities and, in this way, to be able to make the appropriate decisions to ensure the optimal management of resources in Smart Cities and respond efficiently to the demands of the population.

Divided into two independent but complementary chapters, this report addresses, first, the strategic aspects of open data for a local administration as well as the minimum elements needed to deal with an open data initiative with sufficient guarantees of success, quality and continuity. These aspects are general regardless of whether they are included or not in a broader Smart City policy.

In the second part we analyze, through several examples from different cities worldwide, how open data plays an important role transversally within the strategies of Smart Cities according to a number of specific areas: open government, innovation, interoperability and efficiency.

2. STRATEGY FOR THE DATA CITY

There are already several Administrations that, after launching their open data initiatives, do not observe the desired benefits, and question their usefulness. In fact, falling into the common mistake of confusing an open data initiative with a simple portal for data cataloging is one the main reasons why this kind of initiatives may fail.

Before these benefits can be achieved, it is necessary to launch an active strategy that enables data to be shared in such a way that it is easy to find, understandable and easy to re-use. At the same time, concurrently, it will be necessary to establish permanent mechanisms for collaboration with the different stakeholders in the re-using ecosystem, as these actors will be essential to meet the expected goals.

The real challenge when it comes to promoting an open data policy is analyzing and solving the main organizational, social, legal, administrative, and technological barriers. In addition, another challenge will be the implementation of the necessary measures that help progress towards a culture of greater openness and harmonization of the available information resources, also ensuring the involvement of other stakeholders who are part of the data ecosystem.

In the following sections, there is a brief review of the main elements which should be included in an open data initiative as part of a global Smart City strategy for it to be successful. It is important to clarify that these actions should never be perceived as isolated and rigid elements, but that they overlap and run cyclically resulting in a constantly evolving process throughout the entire life of the initiative. They can be complemented with other actions depending on the specific goals sought in each case.

2.1 INITIAL DIAGNOSIS

Although Administrations have been developing their open data initiatives for several years, given their innovative character and the speed with which best practices in the sector are being developed, open data projects need a constant upgrade and development.

For this reason, as shown in Fig.1, it is appropriate to conduct a preliminary analysis of the initial situation of the city that should allow us to develop a reference model, which will be the basis for making decisions when developing the best strategy in this specific case.

To this end, previous experiences of the environment will be analyzed in order to know what has worked as expected, and what can be improved. Thus we shall be able to learn from the successes and mistakes as regards contents, strategic and technological approach, but at the same time customizing it according to the particularities of the city.

Some reference methodologies when making an initial diagnosis are those used by the Web Foundation, the Open Data Barometer or the World Bank in their studies.

2.2 OPEN DATA STRATEGY

Time and the experience of numerous initiatives and studies show that, in practice, open data is not as simple as publishing certain data on a web and waiting for the benefits to be materialized immediately. Quite to the contrary, open data should be viewed as a continuous process in time the profits of which are usually materialized in the medium and long term.

Therefore, all actions within an open data initiative should be clearly specified through proper strategic planning with the corresponding action plan. It is at this point where the steps and actions to be taken during the development of the initiative should be specifically defined, both in the short, medium and long term.

When developing this strategy, other related plans and initiatives within the city will be taken into account, such as projects of open government and transparency; urban innovation; citizen participation; entrepreneurship; etc., as well as the strategic plans of the city for different sectors: tourism, culture, trade, environment, etc. In addition, existing recommendations at national and international level should be followed, including:

Law 37/2007, modified by Law 18/2016, on the re-use of public sector information.

The National Technical Standard on Interoperability and Re- use of information Resources.

Standards for Smart Cities developed by the AEN/CTN 178 Technical Committee of AENOR, and in particular with the Open Data Specification Guide.

The update of the European Directive on the re-use of public sector information.

The guidelines and recommendations of the European Commission on the implementation of the new directive.

The guidelines of the World Wide Web Consortium (W3C) on Open Data Publication by Administrations.

Guidelines for Open Data policies defined by the Sunlight Foundation.

The Declaration on Open Data by the Global Open Data Initiative from the perspective of civil society.

The Open Data principles and commitments defined by the G8.

The United Nations guidelines for citizen participation in Open Government Data.

The strategy and associated action plan will serve as a common guideline and implementation program for all agents involved in the project, establishing the specific goals that the initiative must fulfill together with the responsibilities, expected actions and its projection in time.

2.3 LEGAL AND REGULATORY FRAMEWORK

In order to ensure the sustainability of the initiative one of the most important issues is the definition of the regulatory framework that will provide the legal certainty needed by all stakeholders involved in the initiative. When defining this framework, we must also take into account both the proposals contained in the ordinance on transparency, access to information and re-use, developed by the Spanish Federation of Municipalities and Provinces, as well as the existing general framework. In Fig. 3 below, the priorities of this regulatory framework are explained in detail:

This legal framework will serve to create an obligation when publishing data, managing to pass from being a voluntary and passive task to be part of the work routines of the City Council actively in the medium term.

2.4 ORGANIZATIONAL SCHEMA AND CHANGE MANAGEMENT

In order to implement all the actions envisaged in the initiative, it is essential to provide the project with the necessary human and material resources to carry them out. For this reason, it is necessary to establish a minimum structure of roles, relationships and responsibilities that will be incorporated into the current organizational structure of the City Council. Thus, it will be possible to support, manage, maintain and evolve the open data initiative over time, carrying out the necessary actions of dissemination, publishing, updating, etc.

On the other hand, open data initiatives represent a paradigm shift from the usual way of managing information and data in government. Therefore, a strategy to overcome the usual resistance to change will be needed, including actions such as (Fig. 4):

Official presentation of the project, the participation expectations and the specific needs.

Identification of collaborators through the formal communication of the initiative to the responsible person for each area and entity.

Working sessions such as workshops, to share experiences and detect common problems to find a solution.

Specific training related to organizational, procedural and technical questions on open data.

Awareness workdays in order to make known the open data initiative in detail and raise awareness on the importance of the public sector’s work

2.5 DATA INVENTORY AND CATALOGING

The perfect result of an open data process will be sharing the largest amount of data to be re-used by anyone, always respecting any existing restrictions concerning security, privacy or any other applicable specific regulation.

The logical option to follow within a strategy in the medium and long term would be publishing all data in open access by default. However, the most common starting situation is that, given the amount, variety and complexity of the historical data from any City Council, even the administration does not have a complete view of all information and data it manages.

This may give rise to a problem regarding re-use, since it is an obstacle for the citizens and the infomediary sector to be aware of the existence and availability of certain data. Therefore, a useful resource to properly plan data publication is the previous execution of a public inventory and analysis of existing data. This will allow us to know exactly the initial situation and, on the one hand, to analyze and characterize both the data supply and demand while discovering what the priority areas are, and moreover receiving feedback on the interest of potential re-users to better plan a data publication calendar.

When carrying out this inventory, it is necessary to put the focus on a set of useful questions to assess the impact and potential usefulness of the data:

2.6 NORMALIZATION AND HARMONIZATION

In order to carry out the actions envisaged in the defined strategy, and maintain them over time, it will be necessary to develop a number of procedures that serve as documentation and technical reference to be followed when putting it into practice.

Among the procedures to be developed, technical instructions should be included that collect the key aspects of the architecture of the technical solution implemented, such as guides and explanatory manuals. Resources to be primarily targeted at end users within each area or body, with the following goals:

The normative reference in this field will always be as laid down in the Technical Interoperability Standard on the re-use of information resources in Spain, which aims to facilitate and guarantee the process of re-use of public sector information from government Administrations, ensuring the persistence of the information as well as accurate formats, terms and conditions of use.

2.7 DATA INFRASTRUCTURES

The current portals or open data catalogues1 remain an important tool in the global strategy of openness of information.

Having a catalogue is a really important first step when embarking on an open data initiative. However, it is also essential to try to evolve towards more complete data infrastructures in which publication is integrated into the natural flow of information. In this way, what is achieved over time is that automated cataloguing and updating systems make initiatives sustainable in the long-term and help ensure the integrity and quality of the data and their associated metadata in each moment.

Likewise, strategies should aim gradually not only at the publication of the largest amount of data, but also at a gradual improvement in the formats used and the semantic enrichment of the data, following the five star scale defined by Tim Berners-Lee, while also that at least the published data include open licenses and free and structured formats (equivalent to a three-star level on the scale).

2.8 COMMUNITY MANAGEMENT: PARTICIPATION & COLLABORATION

It is necessary to take into account, from the very beginning of the initiative, the fact that publishing data does not automatically mean that it is going to be re-used spontaneously.

Open data projects are a clear example of initiatives in which management bodies - city councils in this case - do not themselves have all the resources to manage the necessary change.

Open data need to build an active and balanced ecosystem of users around it in order to function properly. To do this, it will be necessary to enhance the so-called open data community through specific actions aimed at facilitating and promoting the re-use of information from the City Council by different agents:

Infomediary entities,

research bodies and universities,

companies and entrepreneurs,

civic organizations,

And, finally, citizens or the City Council itself as well as other administrations.

The progress and consolidation of an initiative of this kind requires the involvement and participation of all parties and bodies in such a way that a global open data culture is established.

To achieve this, the City Council cannot simply adopt the role of a mere spectator, but must be actively involved and conduct thorough advocacy and dissemination of initiatives at all levels. Collaboration throughout the process, a continuous and well run dialogue with permanent communication mechanisms will be the elements that will lead to effective results.

By promoting a more open and participatory initiative other advantages, such as new channels of feedback when improving the quality and reliability of the data, will be obtained; the possibility of using crowdsourcing tools and techniques or gamification serves to establish new mechanisms to capture and improve data; or even enable public-private collaborations to exploit new data beneficially for all involved parties.

2.9 MONITORING AND TRACKING

Obtaining an assessment of the achievements and tracking the use of data are essential to properly close the cycle of the initiative, assess the results of the project and, if necessary, make the planning and resources adjustments that are relevant.

Some of the actions for correct supervision in an open data initiative would be the following:

Internal support actions that serve to give an immediate response to the needs and problems that bodies face during the initiative; by combining guides, tutorials, manuals, procedures, remote support, etc.

Regular review of the initiative is evolving and making the necessary adjustments to correct any deviation from the initially established goals.

Ensuring the means, material and financial resources necessary for the sustainability of the initiative and the actions planned throughout the entire project.

Likewise, normal procedure is to complement these actions with a monitoring and tracking system for the initiative and its results through the definition and control of a number of key indicators, also including the analysis of social and real economic impact that may be generated.

3. THE ROLE OF OPEN DATA IN SMART CITIES

The rise of ubiquitous and embedded systems, wireless networks and the mobile devices leads cities nowadays increasingly to install a larger number of communications infrastructures that allow an enormous quantity of information to be gathered, often even in real time, thus providing a steady stream of valuable data for the city and its citizens, which can be used for the benefit of all.

Some examples of the application of data in cities from different perspectives are shown in the following sections.

3.1 OPEN GOVERNMENT AND TRANSPARENCY

Access to public data is a way of improving democracy by allowing citizens to be better informed and have greater control over the actions of their governments. This will also generate a greater volume of feedback on these actions, facilitating a more continuous and higher quality dialogue when defining city policies.

Traditionally the administration has been the development center of any new service in cities. However, in an open data ecosystem the city benefits from a more open approach where different solutions can arise without the direct control of the authorities, evolving into new forms of governance where, although there is a central authority to guide the process, there may also be other stakeholders.

Chicago

In Chicago, the local government has implemented a program that uses text analysis techniques to assess the received requests of information and enter the data related to the most frequent requests directly into its data catalogue.

In this way, the efficiency in access to information has been improved, as the number of requests has been reduced by 65% since this program started. On the other hand, both the new information requests and the publication of new data are managed transparently through a system of notifications and alerts.

Bologna

A final example in this area is the case of the Italian city of Bologna, which, among its plans to become a sustainable, smart city as part of its Iperbole 2020 project, has incorporated an action of open and transparent government using a platform to publish all policies and actions foreseen in the city and collect, in turn, feedback from citizens to improve these initiatives according to the needs of the population.

Elsewhere in the world…

In the Philippines, the Department of the Interior has been promoting a policy of open data and transparency regarding the management of budgets and procurements from local governments, promoting open government and better governance of cities.

3.2 PARTICIPATION AND COLLABORATION

Openness of public data also functions as a catalyst for innovation for the whole ecosystem that exists around it, which can use this data to define new services or applications.

The same data also represents the perfect breeding ground for the emergence of collaborative projects between the administration and the citizens to better meet their needs. In this way, new forms of participation appear that go beyond scheduled elections, as well as better informed smart citizens and prepared to engage more actively in the governance of their cities.

Berlin

The administration of Berlin decided that, instead of merely observing what other cities were doing and publishing the same data, it should begin a process of online voting to develop a list of priorities of citizens regarding the data of interest and relevance to the development of the city. The final results, with more than 1,300 participants, showed that citizens preferred data related to city planning, administration and environment, as opposed to data that historically had been published in other cities. These results are being used by the Administration now to set priorities in their data publication policies.

Montreal

Montreal, a city with a long historical background in citizen participation, has created an Open Data working group which brings together senior officials, community members, institutions and entrepreneurs to work together continuously on the strategy and implementation of the open data initiative. The composition of the working group members varies constantly, depending on the focus of their activity in each situation (i.e. public transport).

Buenos Aires

A final example is Buenos Aires, where the local administration has created the Laboratorio del Gobierno, a physical space within the Office of Information and Open Government where daily meetings are held between officials, members of NGOs, academics and other actors to work collaboratively with the data in order to solve problems of public interest, which benefits the city population. An additional goal of the laboratory is to stimulate data demand by citizens and create a stronger community to work with the Administration that also serves as a bridge to the rest of the citizenship.

3.3 ENTREPRENEURSHIP AND INNOVATION

Share more and develop less could be the watchword to follow to make the most out of the data in cities. Thanks to open data, experimentation can be articulated through small projects that generally tend to be an effective way of undertaking innovative solutions.

Montevideo

A citizen of Montevideo, after a personal experience with the public transport system, launched GxBus, the application that nowadays thousands of people use daily. It was not necessary to involve the administration at any time, or apply for permits, not even any bureaucratic procedure, only to join together a necessity, creativity and a dataset that was already public.

Ottawa

The organization of public transport in Ottawa (OCT) began to publish the location data of buses in real time through a pilot program that allowed access through an application programming interface (API). New applications at once began to emerge that exploited this data, but the OCT decided to stop sharing data and create its own official application as they were afraid of the quality and reliability of applications created by third parties. However, the pressure from the open data community of the city made possible the organization of a joint conference with the OCT on the future of public transport data where they shared ideas and interests. Finally, the OCT revoked its decision, publishing the data again and giving up the creation of its own application.

Elsewhere in the world…

There are many more cities that are exploiting the potential of collective intelligence, the niche of potential entrepreneurs among its inhabitants and the spirit of innovation to move towards a more intelligent management. Other examples may be the city of New York, which through its project NYC Big Apps challenges its citizens to suggest applications to make the city a better place to live or work. Also the recent challenge of the Startup 4 Cities in Madrid, seeking entrepreneurs to create innovative services that offer solutions to the new challenges of urban development and improve the quality of life of citizens. Finally the Urban Data Challenge, a joint proposal from the cities of San Francisco, Zurich and Genoa, where participants were invited to experiment with new ways to visualize urban movements, resulting in very interesting results.

3.3 INTEROPERABILITY AND THE CITY AS A PLATFORM

Perhaps the biggest challenge in Smart Cities is interoperability, given the variety and heterogeneity of the systems involved. In this area open data, in combination with open standards and interfaces, also has a lot to contribute, because if we use common data models with open and reusable formats, as recommended by the principles of Open Data, we will be making it easier for the city to behave as a shared platform on which to develop services for citizens.

One already established example in this area is certainly Open 311, an open standard that is currently used in more than 30 cities around the world as a communication protocol of non-urgent incidents in cities, either regarding the different areas or public services, enabling collaboration between citizens and authorities, as well as a more efficient, agile, open and transparent communication.

Toronto

Toronto has developed Wellbeing Toronto, a platform initially conceived as an internal planning tool, but due to its potential interest to citizens, it has finally been opened to the general public. Through this platform it is possible to consult through maps a set of indicators of the different neighborhoods of the city on issues such as education, environment and crime. In addition, the city has reached agreements with several local and national organizations to incorporate new data into the platform, with the aim of making it the single access point for all information about the city, regardless of its origin.

Other cities…

The city of Edmonton has also enabled a control panel for citizens to know, in a simple visual way, the status and performance of several city services, and other indicators of their evolution.

An intermediate approach between the two previous ones, is that which is also followed in Amsterdam, where its City Dashboard displays real-time information on different aspects of the city through indicators that can be customized and visualized through maps.

3.4 EFFICIENCY IN CITY SERVICES

One of the biggest advantages of the use of open data in cities is the improvements in efficiency in areas such as transport, mobility, tourism, energy efficiency, environment, etc.

Applications in each of these areas are multiple, and they can also overlap because, for example, improvements in the efficiency of transport systems also generally have a positive impact on tourism (big user of public transport) and environment (almost 50% of pollutant emissions in cities come from transport).

Below are some examples of transport and tourism where the areas of application are multiple: traffic management, dynamic parking management, public transport planning, urban mobility plans, sensitive information and alerts, city maps, public service maps, agenda of activities, points of interest, entertainment alternatives, etc.

A good example in this area are the pilot programs that are planned within the Open Transport Net, whose overall goal is to create a common network for data related to transport.

Antwerp

In the city of Antwerp a plan for road maintenance is being made using data in a bidirectional way: first the maintenance schedules are posted in advance to avoid jams and other unwanted surprises for emergency services for example, and, on the other hand, data provided by shops, schools, medical centers and other community groups about their dates and schedules that can particularly affect them (i.e. school holidays, street festivals, neighborhood parties, etc.) are also used to achieve better planning that avoids unnecessary inconveniences.

Liberec

In Liberec, Czech Republic, the local government has not catalogued the many paths and access trails to forests, as most of them are private and therefore outside its responsibility. This fact causes many problems to emergency services and firefighters who have to work in these areas frequently. The Administration is working with the owners of these lanes, as well as other civil hiking organizations and similar to complete the access map and thus become more efficient in interventions.

Birmingham

Birmingham is experiencing a worrying increase in traffic accidents involving cyclists and pedestrians. Therefore, the different agents of government and civil society are gathering data on frequent bicycle and pedestrian routes, past accidents, weather and road conditions to predict hot spots in the city that can be improved.

Issy-les-Moulineaux

Issy-les-Moulineaux in France is becoming an innovation hub in the region where an increasing number of companies have been installed, which has also caused its transport infrastructure to be completely overwhelmed in record time. For this reason, the city is trying to use the platform to share all available data on transport and traffic so they can better plan journeys to avoid peak hours, using less saturated routes and providing alternative means of transport.

Other cities…

There are many more cities that are also experimenting with the benefits of open data to improve transport systems in the Smart Cities, for example:

Lisbon faces the challenge of how to use available data to improve the transport of goods and other services in their increasingly congested streets, in a similar way to the challenge posed by Paris in the past.

Manchester is seeking to integrate data from several transport systems in the city to promote their re-use, foster innovation and improve the services offered to its citizens, the same situation that Istanbul faces where the problem of a crowded city combines with its attractiveness as a tourist destination.

The problem is similar to the Mexico situation, with 20 million daily journeys by public transport through its network with 12 subway lines, 4 transit lines, 8 tram lines, 1 city rail, more than 100 bus and about 1400 minibus routes, all supervised by five different agencies. After multiple attempts over the years, the city has finally managed to draw a complete map of urban transport through a platform that includes routes, schedules, stops and other important data. Thanks to this, a better planning of the supply and demand in combination with other data from the census and cadaster can now be made.

A final example is the public transport system in Geneva, which does not only provide open data, but also promotes its re-use in search of creative and innovative solutions that provide a better experience to its customers.

Within the CitySDK project for the creation of a development kit for digital services in cities one of the main lines of action is the creation of several pilot projects in the tourism sector, in which some of them use open data as the main ingredient. The pilot developed in Amsterdam, a city where during holiday periods long queues form to access the most popular museums, seeks to provide real-time information on waiting times and at the same time provide other tourist alternatives on which to spend the time until waiting times decreases.

In Lisbon, thanks to the availability of multiple datasets related to tourism, applications that can locate routes of great interest to tourists or other points of interest and events with additional information on schedules, prices, etc. have been created. The same experience has also been replicated in Helsinki.

On the other hand, the Open Cities project, designed to test the open innovation methodologies in Smart Cities services , has also experimented extensively with the possibility of using open data in the tourism sector through the search for ideas to improve the tourism services in cities, solutions to common challenges of tourism in the cities as the connection between locals and visitors, the personalization of the tourist experience, or the optimization of resources to minimize the impact on local inhabitants and a number of applications focused on tourism in the city.

Finally, an interesting example, in which apart from combining both elements we also introduce new variables of great value such as data generated by the inhabitants themselves and the public-private partnership, is the experiment carried out by MIT in the city of Rome: Realtime Rome.

This experiment used data from the population’s mobile phones, in collaboration with Telecom Italia, combined with data from travel on buses and taxis in the city, to discuss how the major tourist events influence the daily flows of the city.

4. CONCLUSION

Although data play a key role in the proper planning and management of Smart Cities, there is no single formula that tells us how we should apply the open data for the benefit of our cities.

When applying the concepts of open data in the city, we must first understand that data is simply an asset and a broad spectrum tool with a great potential utility in many fields, and the form of final application will depend on each specific case.

Therefore, we must first focus on making a proper planning of the city data, applying the strategic elements we have, then analyzing in detail what the specific challenges that each city addresses are, what kind of Smart City we have, what actions we can take to carry it out, and how adequate management of related data - with special emphasis on optimizing its potential for re-use and ensuring interoperability - can help us achieve our goals.

REFERENCES

CRUE, Towards an Open University: Recommendations for SUE: http://www.crue.org/TIC/Documents/Haciaunauniversidadabierta.pdf

NHS England and the Gov Lab, The Open Data era in Health and Social care: http://images.thegovlab.org/wordpress/wp-content/uploads/2014/06/nhs-full-report.pdf

World Bank Group, Open Financial Data: http://issuu.com/world.bank.publications/docs/open_financial_data

McKinsey, Open data: Unlocking innovation and performance with liquid information: http://www.mckinsey.com/insights/business_technology/open_data_unlocking_innovation_and_performance_with_liquid_information

Open Contracting Partnership, Community of Practice. http://pro-act.org/

Center for Technology in Government, Sharing Justice Information: A Capability Assessment Toolkit: http://www.ctg.albany.edu/publications/guides/sharing_justice_info

Demos Europa and the Warsaw Institute for Economic Studies, Big and Open Data in Europe: A growth engine or a missing opportunity? http://www.microsoft.com/global/eu/RenderingAssets/pdf/2014%20Jan%2028%20EMEA%20Big%20and%20Open%20Data%20Report%20-%20Final%20Report.pdf

The Aspen Institute, Information for Impact: Liberating Nonprofit Sector Data: http://www.aspeninstitute.org/sites/default/files/content/docs/events/psi_Information-for-Impact.pdf

GODAN network, Global Open Data for Agriculture and Nutrition: http://www.godan.info/

Open Knowledge Foundation, Open Spending: http://community.openspending.org/

IATI, International AID Transparency Initiative: http://www.aidtransparency.net/

U.S. Department of Health and Human Services, Health Data Initiative: http://www.healthdata.gov/

The National Archives, legislation.gov.uk: http://www.legislation.gov.uk/

The Open Data for Development Network: http://www.od4d.net/

The Open Data Capacity Building Game: http://goo.gl/upK8r3

World Bank, Open Government Data Toolkit: http://data.worldbank.org/open-government-data-toolkit

The Gov Lab, Realizing the potential of Open Government Data: a roundtable with the US Department of Commerce: http://opendata500.thegovlab.org/files/report-dep-of-commerce.pdf

The Web Foundation and IDRC, Open Data in Developing Countries: Emerging Insights from Phase: http://www.opendataresearch.org/sites/default/files/publications/Phase%201%20-%20Synthesis%20-%20Full%20Report-print.pdf

INDEX OF FIGURES

Figure 1. Steps in initial diagnosis.

Figure 2. Recommendations for an open data strategy.

Figure 3. Priorities in the regulatory framework

Figure 4. Strategy to promote open data culture in local government.

Figure 5. Main goals of the normalization.

Figure 6. Goals of a community management strategy.

Figure 7. Map of open data best practices in Smart Cities.